PROFESSIONAL SUMMARY
I excel as a seasoned administrative professional with 15+ years of experience in executive support and office management. With a passion for efficient administrative processes and a dedication to enhancing employee experiences, I bring a valuable blend of language proficiency, customer service initiatives, and strategic thinking. I’m driven to thrive in dynamic environments, where my skills in document management, meeting coordination, and team collaboration shine. Fluent in English and Arabic, my goal is to contribute my expertise and foster organizational success through effective administrative management.
WORK EXPERIENCE
Executive Coordinator Nov 2022 - Present
International Center for Biosaline Agriculture • Dubai, United Arab Emirates
Provides high-level administrative support to the Director-General, preparing reports, correspondence, and presentations.
Facilitates accurate and timely meeting agendas and minutes, coordinating reporting actions from various departments.
Manages sensitive and confidential issues addressed to the Director-General, determining appropriate actions.
Streamlines document management, reducing retrieval time for critical information by 30%.
Successfully orchestrates multiple high-profile international conferences and visits involving distinguished guests from various embassies and ambassadors, including Canada, Malta, France, the United Kingdom, and the wife of the President of Korea. In this role, he takes charge of coordinating complex logistics and ensuring seamless communication and attendance confirmation between the dignitaries and the organization’s teams.
Executive secretary / Office Manager Dec 2019 - Jan 2022
Theatrical Fund Association • Sharjah, United Arab Emirates
Managed executive agenda, planning appointments, board meetings, and conferences.
Oversaw petty cash float and office inventories, ensuring efficient resource management
Reorganized administrative processes, reducing office supply expenses by 20%.
Collaborated in planning and executing a successful fundraising event, dedicated to supporting the theater and actors community in the UAE through social funding initiatives. Contributed significantly to achieving a remarkable 15% growth in funds raised, empowering the organization’s mission to advance the performing arts landscape.
Personal Assistant to chairman (HNWI) Mar 2016 - Apr 2018
Hindawi Excellence Group • Dubai, United Arab Emirates
Managed office requirements in CEO’s absence, ensuring seamless operations.
Directed telephone, email, and social media inquiries to appropriate employees, achieving a 95% response rate within 24 hours.
Monitored and managed stock and supplies levels, reducing inventory discrepancies by 20%.
Coordinated appointments and catering for executives and managers, ensuring smooth logistics for critical meetings.
Booked travel arrangements for executives and managers, resulting in 100% on-time attendance for key events.
Managed vendor registration and tender participation.
Prepared technical and financial proposals in both Arabic and English, enhancing bid quality.
Initiated social media channels for the group, increasing online engagement by 25%.
Created and implemented an e-filing system for employees, enhancing document organization and accessibility.
Client Business Liaison May 2014 - Sep 2015
University of Dubai • Dubai, United Arab Emirates
Designed and expanded training and development programs, addressing organizational needs.
Managed the delivery of training and development programs, ensuring participant engagement.
Successfully graduated two batches of “Professional Diploma in HRM” with more than 50 students.
Coordinated and executed various corporate events, including welcoming senior government officials and hosting key clients.
Credit Control Officer May 2012 - Apr 2014
Juma Al Majid Holding Group L.L.C • Dubai, United Arab Emirates
Assessed risk on new accounts and managed money loaned or owed, ensuring financial stability.
Reviewed customer credit requests, obtained higher management approval when necessary, and submitted securities to the trade finance department.
Monitored aging reports and managed accounts, streamlining financial processes.
Created and updated customer accounts submitted securities to the trade finance department and monitored aging reports.
Administrative Assistant / Office Manager Feb 2010 - Apr 2012
Arabic Automatic Doors Trading • Sharjah, United Arab Emirates
Managed day-to-day administrative tasks, including file organization, spreadsheet development, and report writing.
Accurately processed financial reports, invoices, and contract payments, contributing to efficient financial management.
Provided orientation to new employees on purchasing and accounts payable processes.
Training Coordinator Jun 2008 - Jan 2010
Edara.com • Dubai, United Arab Emirates
Monitored trainee progress and evaluated training courses, enhancing overall program effectiveness.
Managed reservations and course opening presentations, ensuring smooth training logistics.
Designed and developed in-house training programs, enhancing employee skillsets.
Administrative assistant Oct 2007 - May 2008
Ahmad Sanad General Trading • Dubai, United Arab Emirates
Managed word processing and typing tasks, supporting efficient office operations.
Recorded minutes of meetings, ensuring effective communication of important discussions and decisions.
Accurately entered data for various reports, production items, and inventory purposes.
EDUCATION
BBA - Banking & Finance Sep 2006 - Jun 2010
University of Dubai • Dubai, United Arab Emirates
This program provided me with a comprehensive understanding of financial principles, banking operations, and economic concepts. Through coursework and practical assignments, I gained valuable insights into risk management, investment strategies, and financial analysis. The education I received equipped me with a strong foundation in the field of finance, enabling me to contribute effectively to financial management and decision-making in my subsequent professional roles.
SKILLS
Location and Relocation:
Various locations
Willing to relocate
Relocation costs not covered by employer
Administrative and Organizational:
Establish and co-ordinate administrative policies and procedures
Analyze incoming and outgoing memoranda, submissions and reports
Prepare and co-ordinate the production and submission of summary briefs and reports
Prepare agendas and make arrangements for committee, board and other meetings
Compile data and prepare papers for consideration and presentation by executive committees and boards of directors
Meet with individuals, special interest groups, and others to discuss issues and assess and recommend various courses of action based on meetings
Liaise with departmental and corporate officials and with other organizations and associations
Arrange travel, related itineraries, and make reservations
Prepare invoices, reports, memos, letters, financial statements, and administer contracts and other documents
Train and supervise staff
Determine and establish office procedures and routines
Schedule and confirm appointments
Answer telephone and relay telephone calls and messages
Answer electronic enquiries
Order office supplies and maintain inventory
Greet people and direct them to contacts or service areas
Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information
Set up and maintain manual and computerized information filing systems
Type and proofread correspondence, forms, and other documents
Arrange and co-ordinate seminars, conferences, etc.
Record and prepare minutes of meetings, seminars, and conferences
Computer and Technology:
Accounting software
Simply Accounting
Quick Books
Google Docs
MS Excel
MS Office
MS PowerPoint
MS Word
MS Windows
Internet
Database software
Spreadsheet
Computer
Printer
Cellular phone
Fax machine
Communication and Customer Service:
Excellent oral communication
Excellent written communication
Efficient interpersonal skills
Client focus
Ability to multitask
Adaptability
Collaborative
Creativity
Positive attitude
Quick learner
Time management
Teamwork and Collaboration:
Organized
Reliability
Team player
On-site customer service
Train other workers
Private sector
Logistics and Travel:
Valid driver’s licence
Own transportation
Own vehicle
Willing to travel
Willing to travel regularly
Willing to travel internationally
Travel expenses paid by employer
Parking paid by employer
Work Environment:
Fast-paced environment
Work under pressure
Tight deadlines
Attention to detail
Large workload
Repetitive tasks
Overtime required
Standing for extended periods
Walking
Punctuality
Financial and Sales:
Arrange for billing for services
Arrange for refunds and credits
Issue receipts and other forms
Trace and locate debtors
Notify debtors of overdue accounts and payments
Visit debtors to collect amount due or to make payment arrangements
Store, update, and retrieve financial data
Answer clients’ inquiries and provide information
Work with on-line accounts and systems
Maintain work records and logs
Perform general office duties
Perform general office duties
VOLUNTEER WORK
Office Support Volunteer Jul 2008 - Mar 2009
Al Ahli Theater • Dubai, United Arab Emirates
Assisted with administrative tasks, including data entry, filing, and document preparation, contributing to streamlined office operations.
Supported staff members by organizing the office environment and handling client inquiries, ensuring a smooth workflow.
Utilized MS Office tools to generate reports and create spreadsheets, enhancing data management efficiency.
Contributed to maintaining organized records and enhancing office productivity through efficient document management.
Collaborated with team members to fulfill tasks and facilitate the smooth operation of the non-profit organization.
