DESIGA GHENGADOO
• Admin/PA
• Flight attendant
• Customer Service Agent
PROFILE
Experienced and proficient in customer service with over 9 years’ experience in the aviation field. Fully bilingual with high abilities in speaking, reading, writing, and listening in both English and French. Very organized and meticulous. Team player and good communicator. Understand customer needs and develop professional relationships with them. Able to work unsupervised and under pressure.
CONTACT
PHONE: +1 (647) 709 7222
ADDRESS: 3005-4065 Confederation PKY Mississauga, ON L5B 0L4
EMAIL: desigaghengadoo@gmail.com
EDUCATION
Edinburgh Napier University (2022 - 2023)- BA Business Management with HRM (Distinction)
The Manchester Institute of Training Qualification Ltd (2020 - 2021)- TQUK Level 4 &5 Diploma in Business Management (RQF)
The Manchester Institute of Training Qualification Ltd (2020 - 2021)- TQUK Level 4 &5 Diploma in Management and Leadership (RQF)
The Manchester Institute of Training Qualification Ltd (2019 - 2019)- TQUK Level 3 Diploma for the Children’s Workforce (RQF)
WORK EXPERIENCE
Wakanda 4.0, Admin/PA
Nov 2021–Nov 2022
• Greet visitors, attend to their enquiries, and offer assistance.
• Inform clients, customers, and coworkers on company products and any changes to company policy.
• Managed administrative duties, including answering phone, email, and in-person questions regarding the company and its services.
• Overseeing the booking of meeting rooms for customers, ensuring that refreshments are provided, and making sure that the required equipment is operational for efficient communications.
• Maintain inventory of the company's products using manual or automated tools, compiling, and checking daily record sheets.
• Create invoices for clients' payment for services rendered by the business.
• Manage conference registration and guest lists.
• Checking up with clients to make sure all complaints have been addressed and they are satisfied.
• Collaborate with outsourced employees to meet customer needs.
• Scheduling appointments, maintaining events calendar, and sending reminders to CEO and clients.
• Booking of CEO’s travel and hotel reservation.
• Purchasing office supplies.
• Coordinating with both local and global suppliers on business products.
• Participated in the drafting of legal documents and client files.
• In charge of managing human resources for a team of five employees.
Emirates Airline, Flight Attendant
Mar 2011–Jun 2018
• Conducted pre-flight safety checks of cabin emergency equipment including safety briefing of passengers before flight.
• Assisted during onboard emergencies by providing basic First-Aid while maintaining calm composure.
• Identify cabin maintenance issues and promptly report findings to the Purser.
• Oversee the maintenance of comfort, safety, and security of all passengers by utilizing a client- centered work ethic.
• Explain the use of safety equipment whenever needed to passengers to ensure compliance with GCAA regulations and company SOP’s during all flight activities.
• Interact with colleagues and attend to the needs and requests of all travelers, prioritizing safety in all flights.
• Resolve passenger conflicts during flights, including issues with disorderly travelers and medical emergencies.
• Taking Shower timings and instructing passengers on the use of the Spa.
• Initiate prompt action regarding the ‘Dine on Demand’ or ‘A la Carte’ Service.
• Maintenance of First-class suite including cleaning, replenishing minibars and travel kits while ensuring the confidentiality of passengers.
• Welcoming back frequent flyers and promoting the company’s products.
Airmate Ltd, Customer Service Agent
Nov 2009–Jan 2011
• Provide relevant information on flight schedules/delays.
• Check in Passengers, seat allocation, baggage control/excess, boarding, etc.
• Make announcements.
• Welcoming of Passengers.
• Attending to Customer’s special needs.
• Advise hotels in case of delays.
• VIP and State Lounge, attend to passengers requiring special handling.
Amanda Co. Ltd, Secretary
Jan 2005–Dec 2005
• Clerical and administrative support
• Covering reception duties
• Schedule meetings
• Typing and answering calls
• Filing
LANGUAGES
English- Native or Bilingual proficiency
French- Native or Bilingual proficiency
Creole- Native or Bilingual proficiency
SOFT AND HARD SKILLS
• Personalized Customer Service
• Team player
• Excellent time management skills
• Conflict Management
• First Aid Intervention
• Stress Tolerance
• Communications skills
• Active listening skills
• Organizational skills
• Attention to detail.
• Basic Accounting
• Microsoft Word
• Microsoft Excel
